Refund policy
REFUND POLICY
20Twenty.store
Last updated: May 2026
Applies to purchases made on 20Twenty.store
South Africa
━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━
30-DAY RETURNS
We accept returns within 30 days of the date you received your order. Items must be in their original, unused condition and in the original packaging.
━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━
YOUR RIGHTS UNDER THE CPA
As a South African consumer, you are protected under the Consumer Protection Act 68 of 2008 (CPA). In addition to our store policy, you retain all statutory rights afforded to you by this legislation, including the right to return unsafe or defective goods.
━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━
RETURN ELIGIBILITY
To qualify for a refund or exchange, your item must meet all of the following:
- Returned within 30 days of the date of receipt
- In the same condition as when received — unused, undamaged, and unaltered
- In its original packaging, including all tags, labels, inserts, and accessories
- Accompanied by proof of purchase (order number or confirmation email)
━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━
NON-RETURNABLE ITEMS
The following items cannot be returned unless defective or not as described:
- Items showing signs of use, wear, or damage caused after receipt
- Items with removed, altered, or missing original tags or packaging
- Perishable or hygiene-sensitive products once opened
- Customised or personalised orders made to specification
- Items marked as final sale at the time of purchase
━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━
HOW TO RETURN AN ITEM
1. Contact us at T20twenty@outlook.com within 30 days of receiving your order to request a return authorisation.
2. Pack the item securely in its original packaging, including all accessories and proof of purchase.
3. Ship the item to the address provided by our team. Return shipping costs are the customer's responsibility unless the item is defective or incorrectly supplied.
4. Once we receive and inspect the return, we will notify you of the outcome within 5–7 business days.
━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━
REFUNDS
Approved refunds will be processed to your original payment method within 7–10 business days of approval. Processing times may vary depending on your bank or payment provider. Original shipping fees are non-refundable unless the return is due to our error.
━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━
EXCHANGES
We offer exchanges for items of equal or lesser value, subject to stock availability. If you require a different size, colour, or product, please indicate this in your return request.
━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━
DEFECTIVE OR INCORRECT ITEMS
If you receive an item that is defective, damaged in transit, or not what you ordered, please contact us within 2 days of receipt. We will arrange a replacement or full refund at no cost to you, in accordance with the CPA.
━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━
CONTACT US
For all return and refund queries, please reach out via the contact form on 20Twenty.store or email us directly on T20Twenty@outlook.com. Please include your order number and a brief description of the reason for your return.
━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━
This policy does not limit or affect your statutory rights under the Consumer Protection Act 68 of 2008. 20Twenty.store reserves the right to amend this policy at any time; the version published at the time of your purchase will apply.