20Twenty.store

Shipping Policy

Effective Date: 22 May 2026

At 20Twenty.store, we are committed to delivering your orders safely, promptly, and affordably to anywhere in South Africa. Please read this Shipping Policy carefully before placing your order.

1. Delivery Area

We currently deliver to all physical addresses within the Republic of South Africa, including major metropolitan areas, secondary cities, towns, and outlying areas. We do not ship internationally at this time.

Please note that deliveries to farms, plots, and very remote areas may take longer than the estimated timeframes and may incur additional charges. If we are unable to deliver to your address, we will contact you to arrange an alternative.

2. Order Processing Time

Orders are processed on business days (Monday to Friday, excluding South African public holidays). Processing time is separate from delivery time.

•        Orders placed before 12:00 (noon) on a business day are typically processed the same day.

•        Orders placed after 12:00 or on weekends and public holidays will be processed on the next business day.

•        You will receive an email notification with your tracking details once your order has been dispatched.

During peak periods (such as Black Friday, festive season, or promotional sales), processing times may be extended. We will communicate any significant delays on our website.

3. Estimated Delivery Timeframes

Estimated delivery times are calculated from the date of dispatch, not the date of order placement.

•        Standard Delivery: 7 to 14 business days

•        Remote and outlying areas may require up to 15 - 20 business days.

These are estimates only and are not guaranteed. Factors outside our control, such as courier delays, adverse weather, load shedding, or public holidays, may affect delivery times. We are not liable for losses or inconvenience resulting from delivery delays beyond our reasonable control.

4. Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and a link to the courier's tracking portal. You can use this to monitor the status of your delivery in real time.

If you have not received a tracking notification within 2 business days of placing your order, please check your spam folder or contact us at T20twenty@outlook.com or www.20Twenty.store

5. Delivery Process

5.1 Delivery Attempts

Our courier partners will attempt to deliver your order to the address provided at checkout. Please ensure someone is available to receive the parcel. If delivery cannot be completed:

•        The courier may leave a notification card with instructions.

•        A re-delivery will typically be attempted on the next business day.

•        After two failed delivery attempts, the parcel may be held at a depot or returned to us. Re-delivery charges may apply.

5.2 Proof of Delivery

A signature or delivery confirmation may be required upon receipt. By signing or confirming delivery, you acknowledge receipt of the goods in good condition. Please inspect your parcel before signing — if the packaging appears damaged, note this with the courier at the time of delivery.

5.3 Delivery to Third Parties

If you are not available, you may authorise another person at the delivery address to receive the parcel on your behalf. We are not liable for any loss or damage once the parcel has been signed for at the delivery address.

6. Incorrect or Incomplete Delivery Address

Please ensure your delivery address is accurate and complete when placing your order. We are not responsible for delays or non-delivery resulting from an incorrect or incomplete address provided by you. If you realise you have entered the wrong address, please contact us immediately at T20twenty@outlook.com. We will do our best to correct it before dispatch, but cannot guarantee changes once an order has been handed to the courier.

Additional charges may apply if re-routing or re-delivery is required due to an address error.

7. Damaged, Lost, or Missing Parcels

7.1 Damaged Goods

If your order arrives damaged, please:

•        Photograph the damaged packaging and contents immediately upon receipt;

•        Do not dispose of the packaging; and

•        Contact us at T20twenty@outlook.com within 48 hours of delivery with your order number and photos.

We will investigate the matter with the courier and arrange a replacement or refund in accordance with our Returns Policy.

7.2 Lost Parcels

If your tracking information shows no movement for more than 5 business days, or if you believe your parcel has been lost, please contact us. We will liaise with the courier on your behalf. If the parcel is confirmed lost, we will offer a replacement or full refund.

7.3 Missing Items

If your order arrives with items missing, please contact us within 48 hours of delivery. We will investigate and rectify the matter promptly.

8. Public Holidays and Peak Periods

Deliveries are not made on South African public holidays. Orders placed on or around public holidays will be processed and dispatched on the next available business day. During peak periods such as Black Friday, Cyber Monday, and the December festive season, delivery timeframes may be extended. We recommend placing orders well in advance during these periods.

9. Contact Us

If you have any questions about your delivery or this Shipping Policy, please get in touch:

 

20Twenty.store

Website: www.20twenty.store

Email: T20twenty@outlook.com

Business hours: Monday to Friday, 08:00 – 17:00 (SAST)

 

We aim to respond to all shipping enquiries within 1 to 2 business days.

 

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